A model for evaluating the quality and effectiveness of products and services developed within a healthcare system
Is your product or service real or fake?
The 5 key questions are:
How do we know what product to make?
What are the desired product's specifications?
How do we ensure that the desired product drives the design of the machine [process] that makes it, and not vice versa?
How do we test the product to see whether it is the same as the desired product, or whether it is actually a fake product?
What happens when the machine [process] starts to design the product?
Areas of application of the "Product Theory" Framework Model in Medicine include, but are not limited to:
Processes to minimise the risk of making a wrong diagnosis or of a delayed diagnosis Audit Consent Responding to and learning from Complaints Responding to and learning from Significant Events Provision of cancer services Provision of care for patients with chronic conditions Provision of rapid access clinics Inter departmental / hospital sharing of important patient information / test results Prescribing and pharmacy services IT services Any operation or procedure Provision of outpatient services Provision of inpatient services Remote / video consultations The running of an operating theatre list WHO checklists Appraisal and Revalidation services Appraisal preparation, reflections and appraisal discussions Reflections on the 4 domains of Good Medical Practice, in accordance with GMC guidelines Medical Examiner services Logbooks Feedback from patients Feedback from colleagues Medical Record Keeping Infection control procedures The provision of PPE Test and Trace services Any other area of Clinical Governance
I shall be inviting medical colleagues to write about their own approaches to Medical product and service provision, using the Product Theory Framework Model and, with their permission, will publish their opinions and experiences here.
If you would like to be invited, please feel free to email me at:
